My tracking shows delivered, but I haven’t received my shipment. What do I do?
While we trust and value our carriers, issues can occur with the delivery every once in awhile. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.
We will do all we can to help you track down the lost shipment; however, once it leaves our facilities we assume that ownership has been taken once delivered and thus will not issue a refund for delivered packages.